Return Policy

Exchange and return of goods of inadequate quality

In case of receipt of the goods of inadequate quality (this may be considered a defective product or one that cannot ensure its functional qualities), the client has the right to return or replace the goods. If the product is part of a kit, it is possible to replace both the entire kit and its defective part (or a refund proportional to the cost of the non-working part of the kit). In case of receipt of a non-working product by mail, it undertakes to reimburse all costs associated with the receipt of the dispatch of the goods.

Our company provides the opportunity to check the quality and functionality of the goods within 14 days. If a defect is discovered after this period, the company has the right to request an expert opinion on the occurrence of a defect associated with the delivery of the goods to the client or, in case of discovery, discovered after. If the check establishes that the goods arrived in an improper condition after purchase and in terms of turnover, for which the company does not require, the client will demand reimbursement of the cost of an expert check, as well as compensate for the costs of transportation and storage of products.

 

 

Refund

The amount of payment for the goods is returned in the same way as received. Refunds upon transfer of the following documents:

• Cash receipt;

• Client's passport;

• A written request on official company letterhead.